Customer support that actually sounds like you.
Thoughtful email support for Shopify stores. Every customer reply within 24 hours, using your tools, your voice, your brand.
years helping Shopify customers across DTC brands
years inside the 3PL space. I know what happens after checkout
Reading, PA
Hi, I'm Molly.
I was born and raised in Reading, PA. I met my husband in high school which is also where I got my start in the 3PL world, working for his family's business.
I've been packing boxes since 2016, and working inside Shopify answering customer emails since 2018. I know the ins and outs of running an ecommerce brand from the operations side, and I know how valuable it is to have fast, kind, attentive customer service.
When I'm not in someone's inbox, I'm a mom to a beautiful baby girl and a dog momma to our borderdoodle, Lacy.
2016
packing boxes
2018
first Shopify ticket
2026
on my own
Small enough to care, seasoned enough to handle it.
Within 24 hours
Every customer email answered within one business day. No exceptions.
Shopify-native
I work inside your store, editing orders, issuing refunds, updating shipments.
All synced to one safe platform
I handle every client through Freshdesk so your customer conversations stay organized, secure, and easy to look back on.
From brands I've cared for.
Molly has been a wonderful asset to our business. She is organized, dependable, and cares about helping our customers have a great experience. She has taken the time to learn both our products and our processes, so she can solve problems quickly. Our customers feel heard and well cared for, and that's made a real difference.
PolymerClaySuperstore.com
Customer service is an important part of what we do, and Molly is great in that role. She's warm and friendly, even during busy seasons. She seems to truly enjoy working with customers, something that can't be taught. I think people sense that, and it creates positive interactions that reflect well on our company.
Quilling.com
Molly has handled customer service for us with professionalism, kindness, and attention to detail. She is highly organized and communicates clearly. She learns systems quickly, follows through, and approaches her work with efficiency and genuine care for the people she's helping.
JosephBStrauss.com
Simple weekly pricing.
Pick a tier based on your weekly email volume. Billed weekly. No contracts, cancel anytime.
Starter
1–20 emails / week
$100 / week
Up to 20 emails / week- 24-hr response time
- Shopify order edits
- Freshdesk
MOST POPULAR
Growth
21–50 emails / week
$200 / week
Up to 50 emails / week- 24-hr response time
- Shopify order edits
- Freshdesk
Scale
51–100 emails / week
$300 / week
- Up to 100 emails / week
- 24-hr response time
- Shopify order edits
- Freshdesk
Over 100 emails a week? Let's talk. Custom pricing available.
No sales calls. Just go.
Get started in under 15 minutes.
Fill out the SOP form
Tell me about your brand voice, return policy, common issues, and how you like things handled.
Grant access
Add me to your Shopify admin and i'll set you up in freshdesk.
I take it from here
Emails answered within 24 hours. Expect occasional questions from me the first month as I learn your brand.
A note on the first month: I'll likely have questions as I learn the ins and outs of your brand: what to escalate, how you handle edge cases, your tone with frustrated customers. After that, things run quietly in the background.
Ready to hand off your inbox?
Fill out the SOP form and pick a tier. No contracts, cancel anytime.
Get started